Every workplace encounters challenging personalities, and as a leader, your ability to manage these situations effectively is critical to maintaining a productive and harmonious environment. This training provides practical strategies to identify and address difficult behaviors, maintain professionalism, and foster collaboration. Participants will learn techniques for de-escalating conflicts, setting boundaries, and turning challenging interactions into opportunities for growth and understanding. By the end of the session, you’ll feel more confident and equipped to handle even the most difficult situations with poise and effectiveness.